Frequently Asked Questions
  1. What is AuotPage C|3?
  2. How do I get AutoPage C|3 software on my cell phone?
  3. With which cellular carriers is AutoPage C|3 compatible?
  4. Do I need an internet data plan associated with my cellular voice plan?
  5. Do I need a special cell phone to use AutoPage C|3?
  6. What do I do if I get a new phone?
  7. What do I do if I change my phone number?
  8. What do I do if I change my cellular service provider?
  9. I lost my phone. How do I disable AutoPage C|3 on my old phone?
  10. How do I add a phone to my account?
  11. Can more than one phone control my vehicles?
  12. Can I create a custom name for my phone?
  13. How do I add another vehicle to my account?
  14. What are my subscription options?
  15. What is the billing cycle for my service?
  16. Does AutoPage C|3 have coverage in my area?

Technical Support
  1. Having trouble installing software on your phone?
  2. Having trouble connecting to your vehicle?


Billing Inquiries

  1. Have a question about your bill?

Frequently Asked Questions

What is AutoPage C|3 Hybrid?
AutoPage C|3 allows you to control and monitor your vehicles through a graphical interface on your Smart Phone. AutoPage C|3 Hybrid provides virtually unlimited range for you to monitor and control their vehicles - including starting, locks, and GPS.

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How do I get AutoPage C|3 software on my cell phone?
AutoPage C|3 software can be downloaded over the air, similar to how ring tones, pictures and games are downloaded to Smart Phones. When you initially set up your account, or add phones, you will be walked through a tutorial on how to download the software for your specific phone model by going to the application store or market available (Android, iPhone, Blackberry) on your Smart Phone.

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With which cellular carriers is AutoPage C|3 compatible?
AutoPage C|3 Hybrid works with most phones on the AT&T, Verizon, Sprint/Nextel, T-Mobile, and Alltel networks. AutoPage C|3 Hybrid works on all BlackBerry and Windows Mobile devices regardless of carrier. Some smaller regional carriers are also supported check with your authorized C|3 dealer.

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Do I need an internet data plan associated with my cellular voice plan?
Yes, because AutoPage C|3 Hybrid uses the internet to send data back and forth between your phone and your vehicle, an internet data plan is necessary. Some cellular carriers offer 'a la carte' data plans that allow you to send data over the internet and pay for each usage rather than a fixed monthly fee for a fixed amount of data usage. However, it may be more cost effective to add a data plan to your voice plan in order to use the AutoPage C|3 Hybrid system. If you do not have a data plan and your carrier does not offer an 'a la carte' method of sending data, you will have to contact your cellular carrier to add a data plan to your phone.

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Do I need a special cell phone to make AutoPage C|3 work?
AutoPage C|3 Hybrid works with all Android, iPhone and Blackberry Smart Phones and most modern cell phones that are capable of connecting to the internet. Most phones with color displays have this capability, but it can depend on the make and model of your phone as well as your cellular carrier. Most cellular carriers have this information available through their website.

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What do I do if I get a new phone?
You will need to the AutoPage C|3 Hybrid software on your new phone from the application store or market available (Android, Iphone, Blackberry) on your Smart Phone. Once the C3 Hybrid application is downloaded, you can login to your C3 account.

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What do I do if I change my phone number?
If you have the same phone, but a new number, you can click "Menu" then “settings”, then “Alert recipients”. You will be able to enter your new phone number there. If you now have a different phone, you will need to download the AutoPage C|3 Hybrid application to your new Smart Phone and login to your C3 account.

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What do I do if I change my cellular service provider?
If you now have a different cellular provider, you will need to download the AutoPage C|3 Hybrid application to your new Smart Phone and login to your C3 account. You can click "Menu" then “settings” to edit any of your account seeting to match your new Smart Phone.

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I lost my phone. How do I disable AutoPage C|3 on my old phone?
If you Smart Phone is lost or stolen, you can login to your C3 Hybrid internet portal. There you can edit your account and change your password. Changing your password will disable any lost or stolen phones.

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How do I add a phone to my account?
You can add another phone to your account by clicking "Menu" then “settings”, then “Alert recipients”. You will be able to enter your new phone number or email address there.

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Can more than one phone control my vehicles?
Yes, you can add multiple phones to your account. Each phone will be able to control your vehicle(s).
You can add another phone to control your vehicle by downloading the C3 application to that Smart Phone and then giving access to the login and password for your account.

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Can I create a custom name for my phone?
Yes. Click the click "Menu" then “settings”, then “Car settings”. Choose the car you want to name, you can edit the Car name, send alert, and speed alerts.

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How do I add another vehicle to my account?
You can have multiple vehicles on your account. AutoPage C|3 Hybrid is a professionally installed system, so only authorized AutoPage C|3 Hybrid dealers can install the hardware and add a vehicle to your account.

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What are my subscription options?
Each vehicle added to your account has its own subscription.

C|3 Hybrid Service Plans
Service Plan Description
Unlimited
Annual Service Fee
$99*
Activation
$0
Monthly Uses with Plan
Unlimited **
Additional Uses ***
N/A

* all prices do not include any taxes which may apply in your state


Action
Use Allocation
Locate Vehicle
1 use (includes confirmation)
Start / Stop
1 use (includes confirmation)
Lock / Unlock / Pop Trunk
1 use (includes confirmation)
Arm / Disarm
1 use (includes confirmation)
Aux Feature Activation
1 use (includes confirmation)
Starter Disable
1 use (includes confirmation)
Alarm Trigger Alert
1 use when notified (SMS / e-mail alert)
Geo-fence (Movement)
1 use to enable / disable and 1 use when notified
Geo-fence (Boundary)
1 use to enable / disable / change and 1 use when notified
Speed Alert
1 use to enable / disable / change and 1 use when notified
Continuous Tracking
1 use every 5 minutes
Hourly Location History
1 use for each hourly report
12 Hour Location History
1 use for each 12 hour report

Locate Vehicle
Returns the location of the vehicle on a map and indicates direction of travel (if moving).

Continuous Tracking
Returns the location of the vehicle on a map and indicates direction of travel (if moving) every 5 minutes. The owner can set the length of time for the Continuous Tracking for 15 minute, 30 minutes, 45 minutes, or 60 minutes.

Geo-fence (Movement)
Detects when the vehicle moves from the location where it was set and notifies the owner via text message and e-mail. Geo-fence can be set to activate whenever the doors are locked. Geo-fence (Boundary) The owner can set a perimeter beyond which they do not want the vehicle to travel. When the boundary is crossed the owner will be notified by text message and e-mail. The boundary is always determined based on the location of the vehicle when the boundary is set. Location of the vehicle when the boundary was crossed is stored for later retrieval.

Speed Alert
The owner can set a speed the vehicle should not exceed. When the speed is exceeded the owner will be notified by text message and e-mail. Location of the vehicle when the speed alert is triggered is stored for later retrieval. Hourly Location History An Hourly Location Report will contain 6 locations (a location every 12 minutes). The data for the report will be accessible from the vehicle for 90 days. Once the report has been generated it will be stored in the web portal for up to one year.

12 Hour Location History
A 12 Hour Location Report will contain 6 locations (a location every 144 minutes). The data for the report will be accessible from the vehicle for 90 days. Once the report has been generated it will be stored in the web portal for up to one year.

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What is the billing cycle for my service?
Billing occurs annually from the day the subscription begins.

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Does C|3 have coverage in my area?
AutoPage C|3 uses AT&T's Wireless Cellular network. To see if coverage is available in your area check AT&T's online coverage map.

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Technical Support

Having trouble installing software on your phone?
If you have walked through the tutorial and are still having trouble downloading the software to your phone, you can reach our technical support line at 800-945-2527. Please call from a phone other than the cellular phone you will be installing the software onto.

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Having trouble connecting to your vehicle?
If you have successfully installed the AutoPage C|3 Hybrid software on your phone and are having issues connecting to your vehicle you should first verify that your software is "activated". If your software is not activated, you will see the word "Not Activated" appearing in the header of the screen on the main menu.

If your software is not active, you can follow these instructions to activate it:

  1. Click the "My Phones" link at the top of the screen in the AutoPage C|3 portal.
    Identify the phone you are activating and select "Activate AutoPage C|3".
  2. You will see a page with a new 12 digit activation code.
  3. Launch the application on your cell phone and select the "Menu" option.
  4. Select "Activate" from the menu, read and accept the terms and conditions, and type the 12 digit activation code from the web portal.
  5. Your phone will now have access to the vehicles on your account.

If your software has been activated and you are still having trouble connecting to your vehicle through your cell phone, you may be experiencing a cellular coverage issue. If the error "Phone has insufficient data coverage" appears on the cell phone screen, you likely have one of the following issues:

  1. Your phone plan may not include internet access. You will need to contact your cellular service provider for more details.
  2. You maybe in a poor mobile internet coverage area.
  3. There may be a network outage.

If you believe that none of the issues above apply to your situation and you need further assistance, please contact our technical support line at 800-945-2527.

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Billing Inquiries

Have a question about your bill?
Your bill is based on the features selection on a given vehicle. To see this information, click on the "View Subscription" link for a selected vehicle under My Cars.

To view your most current statement or the statement for a prior period click on the "View Subscription" link for the selected vehicle and select the "View past statements" button.

If you have a question about your bill that is not answered by a review of your statement please call customer service at 800-945-2527.

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